Refund policy

Returns and Refunds

Because many of our products are personalized or made to order, we do not accept returns or exchanges on personalized or custom-made items unless the item arrives damaged, defective, or incorrect.

For non-personalized items, please contact us within 14 days of delivery if you would like to request a return. Items must be returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can evaluate the issue and make it right. We may ask for photographs of the item and packaging.

Personalized and custom items

Personalized and custom-made products cannot be returned or exchanged because of a change of mind, an incorrect personalization submitted by the customer, or other customer-provided information. If we make an error in producing your personalization, we will work with you to correct the order.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Once work has begun on a personalized or custom item, cancellation or changes may no longer be possible.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.

Questions

If you have questions about a return, refund, damaged item, or order problem, please contact us using the contact information provided on our website.