Shipping policy

Processing times
Many IntelligentSnowball products are personalized or made to order. Processing times vary by product and are shown on the applicable product page. Orders are shipped after production and any required personalization are complete.

Shipping rates and delivery estimates
Available shipping methods, costs, and estimated delivery times are shown at checkout based on the order and delivery destination. Delivery estimates are provided by the shipping carrier and are not guaranteed.

Tracking
When tracking is available, tracking information will be provided after your order ships.

Personalized orders
Please review all names, dates, messages, images, and other personalization information carefully before submitting your order. Production may begin shortly after an order is placed, so changes may not be possible once work has begun.

Shipping delays
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, customs, or other circumstances outside our control may affect delivery times. If you experience a problem with a shipment, please contact us and we will help where possible.

Incorrect shipping addresses
Customers are responsible for providing an accurate and complete shipping address. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Damaged or incorrect orders
If an order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Photographs of the item and packaging may be requested so we can evaluate the problem and make it right.

Questions
If you have questions about shipping or an order, please contact us using the contact information provided on our website.